{"id":640,"date":"2025-02-19T13:46:03","date_gmt":"2025-02-19T13:46:03","guid":{"rendered":"https:\/\/niblits.com\/blog\/?p=640"},"modified":"2025-03-28T14:16:10","modified_gmt":"2025-03-28T14:16:10","slug":"the-mom-test-3-lies-that-kill-startups","status":"publish","type":"post","link":"https:\/\/niblits.com\/blog\/uncategorized\/the-mom-test-3-lies-that-kill-startups\/","title":{"rendered":"The Mom Test &#8211; 3 Lies That Kill Startups"},"content":{"rendered":"<table cellpadding=\"0\" cellspacing=\"0\" bgcolor=\"#F6F6F9\" style=\"width:100%;margin:0 auto;background-color:#F6F6F9\">\n<tbody>\n<tr>\n<td>\n<div class=\"ck-section\" style=\"margin:30px auto 0px auto\">\n<table cellpadding=\"0\" cellspacing=\"0\" style=\"width:100%;margin:0 auto;max-width:800px\">\n<tbody>\n<tr>\n<td width=\"800\" style=\"background-color:#ffffff;border-radius:0px\" bgcolor=\"#ffffff\">\n<div class=\"ck-inner-section ck-padding-left-mobile-friendly ck-padding-right-mobile-friendly\" style=\"padding:40px 36px 24px 36px\">\n<div style=\"margin-left:auto;margin-right:auto\">\n<table class=\"ck-layout-block ck-layout-stack\" width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" bgcolor=\"transparent\" style=\"padding:0px 0px 0px 0px;margin:0px 0px 0px 0px;border-radius:0px;overflow:hidden\">\n<tbody>\n<tr>\n<td class=\"ck-column ck-column-stack ck-column-1\" width=\"50%\" style=\"background-size:cover;background-position:center;border-radius:0px;vertical-align:top\">\n<div style=\"padding:0px 0px 0px 0px\">\n<table width=\"100%\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" style=\"text-align:center;float:none\" class=\"email-image\">\n<tbody>\n<tr>\n<td align=\"center\">\n<figure style=\"margin-top:12px;margin-bottom:12px;margin-left:0;margin-right:0;max-width:800px;width:100%\">\n<div><img decoding=\"async\" src=\"https:\/\/embed.filekitcdn.com\/e\/oh4UyimtaVpDdq4v3xpjNZ\/EYj7oHsTocEWDETZgrRxx\" width=\"800\" height=\"auto\" style=\"border-radius:4px 4px 4px 4px;width:800px;height:auto;object-fit:contain\"><\/div><figcaption style=\"text-align:center\">\u200b<\/figcaption><\/figure>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/td>\n<td style=\"padding-left:20px\"><\/td>\n<td class=\"ck-column ck-column-2\" width=\"50%\" style=\"background-size:cover;background-position:center;border-radius:0px;vertical-align:top\">\n<div style=\"padding:0px 0px 0px 0px\">\n<p style=\"font-family:Arial, -apple-system, BlinkMacSystemFont, sans-serif;font-size:16px;color:#4F4F4F;font-weight:400;line-height:1.5;text-align:right;margin-top:8px;margin-bottom:8px\" class=\"\">\u200b<\/p>\n<\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"ck-section\" style=\"margin:0px auto 0px auto\">\n<table cellpadding=\"0\" cellspacing=\"0\" style=\"width:100%;margin:0 auto;max-width:800px\">\n<tbody>\n<tr>\n<td width=\"800\" style=\"background-color:#fff;border-radius:0px\" bgcolor=\"#fff\">\n<div class=\"ck-inner-section ck-padding-left-mobile-friendly ck-padding-right-mobile-friendly\" style=\"padding:30px 36px 40px 36px\">\n<div style=\"margin-left:auto;margin-right:auto\">\n<table class=\"ck-layout-block ck-layout-stack\" width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" bgcolor=\"#ffffff\" style=\"background-color:#ffffff;padding:0px 0px 0px 0px;margin:24px 0px 24px 0px;border-radius:0px;overflow:hidden\">\n<tbody>\n<tr>\n<td class=\"ck-column ck-column-stack ck-column-1\" width=\"25%\" style=\"background-size:cover;background-position:center;border-radius:0px;vertical-align:top\">\n<div style=\"padding:0px 0px 0px 0px\">\n<table width=\"100%\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" style=\"text-align:center;float:none\" class=\"email-image\">\n<tbody>\n<tr>\n<td align=\"center\">\n<figure style=\"margin-top:0;margin-bottom:0;margin-left:0;margin-right:0;max-width:100%;width:100%\"><a href=\"https:\/\/amzn.to\/4ePHHHj\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"kit-image-link\"><img decoding=\"async\" src=\"https:\/\/embed.filekitcdn.com\/e\/oh4UyimtaVpDdq4v3xpjNZ\/dp4v9cDFWtctVthbEQbfMh\" width=\"100%\" height=\"auto\" style=\"border-radius:0px;width:100%;height:auto;object-fit:contain\"><\/a><\/figure>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/td>\n<td style=\"padding-left:30px\"><\/td>\n<td class=\"ck-column ck-column-2\" width=\"75%\" style=\"background-size:cover;background-position:center;border-radius:0px;vertical-align:middle\">\n<div style=\"padding:0px 0px 0px 0px\">\n<h2 style=\"font-family:Arial, -apple-system, BlinkMacSystemFont, sans-serif;font-size:32px;color:#000000;font-weight:700;line-height:1.25;margin-top:0;margin-bottom:0\" class=\"\"><strong>Beware of These 3 False Positives<\/strong><\/h2>\n<\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"font-family:Arial, -apple-system, BlinkMacSystemFont, sans-serif;font-size:20px;color:#333333;font-weight:400;line-height:1.5\" class=\"\">Hi Reader,<\/p>\n<p style=\"font-family:Arial, -apple-system, BlinkMacSystemFont, sans-serif;font-size:20px;color:#333333;font-weight:400;line-height:1.5\" class=\"\"><strong>\ud83d\udca1 Today&#8217;s Niblit:<\/strong> &#8220;<a href=\"https:\/\/amzn.to\/4ePHHHj\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#FF630B\">The Mom Test<\/a>&#8221; exposes the three most dangerous types of misleading feedback that fool entrepreneurs into building the wrong products: <\/p>\n<ol class=\"unordered_list\" style=\"font-family:Arial, -apple-system, BlinkMacSystemFont, sans-serif;font-size:20px;color:#333333;font-weight:400;line-height:1.5;text-align:left\">\n<li class=\"list_item\"><span>Empty compliments <\/span><\/li>\n<li class=\"list_item\"><span>Fluffy generalizations <\/span><\/li>\n<li class=\"list_item\"><span>Misdirecting feature requests<\/span><\/li>\n<\/ol>\n<p style=\"font-family:Arial, -apple-system, BlinkMacSystemFont, sans-serif;font-size:20px;color:#333333;font-weight:400;line-height:1.5\" class=\"\">Learning to spot and navigate these traps can save your startup from a costly journey in the wrong direction.<\/p>\n<p style=\"font-family:Arial, -apple-system, BlinkMacSystemFont, sans-serif;font-size:20px;color:#333333;font-weight:400;line-height:1.5\" class=\"\"><strong>\ud83d\udd11 Key Insight:<\/strong> Bad data comes in three deceptive flavors that seem helpful but aren&#8217;t. <\/p>\n<ul class=\"unordered_list\" style=\"font-family:Arial, -apple-system, BlinkMacSystemFont, sans-serif;font-size:20px;color:#333333;font-weight:400;line-height:1.5;text-align:left\">\n<li class=\"list_item\"><span>Compliments cost nothing to give and tell you nothing useful. <\/span><\/li>\n<li class=\"list_item\"><span>Generic statements (&#8220;I always,&#8221; &#8220;I never,&#8221; &#8220;I would&#8221;) are unreliable predictions about future behavior. <\/span><\/li>\n<li class=\"list_item\"><span>Feature requests often mask deeper problems that need exploring.<\/span><\/li>\n<\/ul>\n<p style=\"font-family:Arial, -apple-system, BlinkMacSystemFont, sans-serif;font-size:20px;color:#333333;font-weight:400;line-height:1.5\" class=\"\">Think of customer feedback like fool&#8217;s gold \u2014 it can glitter and excite you, but building your business on it leads nowhere. Just as a prospector needs to learn the difference between real gold and pyrite, entrepreneurs must learn to distinguish between valuable insights and misleading signals.<\/p>\n<p style=\"font-family:Arial, -apple-system, BlinkMacSystemFont, sans-serif;font-size:20px;color:#333333;font-weight:400;line-height:1.5\" class=\"\">This matters because <strong>false positives are more dangerous than rejection<\/strong>. They convince you to over-invest time and money in the wrong direction, while negative feedback helps you correct course early.<\/p>\n<p style=\"font-family:Arial, -apple-system, BlinkMacSystemFont, sans-serif;font-size:20px;color:#333333;font-weight:400;line-height:1.5\" class=\"\"><strong>\ud83e\udd89 Nibble of Wisdom:<\/strong> The most dangerous feedback isn&#8217;t negative \u2014 it&#8217;s falsely positive.<\/p>\n<p style=\"font-family:Arial, -apple-system, BlinkMacSystemFont, sans-serif;font-size:20px;color:#333333;font-weight:400;line-height:1.5\" class=\"\"><strong>\ud83d\udee0\ufe0f Practical Tip:<\/strong> When someone says &#8220;I would definitely buy that,&#8221; ask what they&#8217;re currently spending money on to solve this problem.<\/p>\n<p style=\"font-family:Arial, -apple-system, BlinkMacSystemFont, sans-serif;font-size:20px;color:#333333;font-weight:400;line-height:1.5\" class=\"\"><strong>\ud83d\ude80 Quick Action:<\/strong> Review your most recent customer conversation notes. Highlight every compliment, &#8220;would\/could&#8221; statement, and feature request. Now look at what concrete facts remain \u2014 that&#8217;s your real data.<\/p>\n<p style=\"font-family:Arial, -apple-system, BlinkMacSystemFont, sans-serif;font-size:20px;color:#333333;font-weight:400;line-height:1.5\" class=\"\"><strong>\ud83d\udd0d Further Exploration:<\/strong><\/p>\n<ul class=\"unordered_list\" style=\"font-family:Arial, -apple-system, BlinkMacSystemFont, sans-serif;font-size:20px;color:#333333;font-weight:400;line-height:1.5;text-align:left\">\n<li class=\"list_item\"><span>Learn how <a href=\"https:\/\/www.econlib.org\/archives\/2017\/10\/preference_fals.html\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#FF630B\">preference falsification<\/a> affects market research<\/span><\/li>\n<li class=\"list_item\"><span>Examine your own buying behavior versus what you tell entrepreneurs you &#8220;would&#8221; buy<\/span><\/li>\n<li class=\"list_item\"><span>Consider how <a href=\"https:\/\/www.scribbr.com\/methodology\/response-bias\/\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#FF630B\">response bias<\/a> might be affecting your customer research<\/span><\/li>\n<\/ul>\n<p style=\"font-family:Arial, -apple-system, BlinkMacSystemFont, sans-serif;font-size:20px;color:#333333;font-weight:400;line-height:1.5\" class=\"\"><strong>\ud83c\udfac Wrapup:<\/strong> Remember, your goal isn&#8217;t to collect compliments \u2014 it&#8217;s to discover truths that will make your business succeed.<\/p>\n<p style=\"font-family:Arial, -apple-system, BlinkMacSystemFont, sans-serif;font-size:20px;color:#333333;font-weight:400;line-height:1.5\" class=\"\"><strong>\ud83d\udd17 Links:<\/strong><\/p>\n<ul class=\"unordered_list\" style=\"font-family:Arial, -apple-system, BlinkMacSystemFont, sans-serif;font-size:20px;color:#333333;font-weight:400;line-height:1.5;text-align:left\">\n<li class=\"list_item\"><span>Check out <a href=\"https:\/\/amzn.to\/4ePHHHj\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#FF630B\"><em>The Mom Test<\/em> by Rob Fitzpatrick<\/a> on Amazon<\/span><\/li>\n<li class=\"list_item\"><span>\u200b<a href=\"https:\/\/amzn.to\/4eO4QKg\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#FF630B\"><em>The Mom Test<\/em> on Kindle<\/a>\u200b<\/span><\/li>\n<li class=\"list_item\"><span>\u200b<a href=\"https:\/\/amzn.to\/4eOqXzZ\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#FF630B\"><em>The Mom Test<\/em> Audiobook<\/a>\u200b<\/span><\/li>\n<li class=\"list_item\"><span>\u200b<a href=\"https:\/\/amzn.to\/3YCcJxn\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#FF630B\">Read this book for FREE<\/a> with a Kindle Unlimited trial<\/span><\/li>\n<\/ul>\n<p style=\"font-family:Arial, -apple-system, BlinkMacSystemFont, sans-serif;font-size:20px;color:#333333;font-weight:400;line-height:1.5\" class=\"\"><strong>Seeking solid ground,<\/strong> <\/p>\n<p style=\"font-family:Arial, -apple-system, BlinkMacSystemFont, sans-serif;font-size:20px;color:#333333;font-weight:400;line-height:1.5\" class=\"\">Tom &#8220;fool&#8217;s gold finder&#8221; Bernthal<\/p>\n<table class=\"ck-layout-block ck-layout-stack\" width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" bgcolor=\"#f9f9f9\" style=\"background-color:#f9f9f9;padding:18px 18px 18px 18px;margin:24px 0px 24px 0px;border-radius:0px;overflow:hidden\">\n<tbody>\n<tr>\n<td class=\"ck-column ck-column-stack ck-column-1\" width=\"35%\" style=\"background-size:cover;background-position:center;border-radius:0px;vertical-align:top\">\n<div style=\"padding:0px 0px 0px 0px\">\n<table width=\"100%\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" style=\"text-align:center;float:none\" class=\"email-image\">\n<tbody>\n<tr>\n<td align=\"center\">\n<figure style=\"margin-top:0;margin-bottom:0;margin-left:0;margin-right:0;max-width:200px;width:100%\">\n<div>\n<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/embed.filekitcdn.com\/e\/oh4UyimtaVpDdq4v3xpjNZ\/2FXTkbpNBwAh35ubbC2sG7\" alt=\"\" width=\"200\" height=\"200\" style=\"border-radius:9999px 9999px 9999px 9999px;width:200px;height:200px;object-fit:cover\">\n<\/div>\n<\/figure>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table width=\"100%\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" style=\"text-align:center;float:none\" class=\"email-image\">\n<tbody>\n<tr>\n<td align=\"center\">\n<figure style=\"margin-top:12px;margin-bottom:12px;margin-left:0;margin-right:0;max-width:800px;width:100%\">\n<div><img decoding=\"async\" src=\"https:\/\/embed.filekitcdn.com\/e\/oh4UyimtaVpDdq4v3xpjNZ\/2CrcobkpKHMN2FyPFwC39G\" width=\"800\" height=\"auto\" style=\"border-radius:4px 4px 4px 4px;width:800px;height:auto;object-fit:contain\"><\/div><figcaption style=\"text-align:center\">Tom Bernthal, Chief Niblr<\/figcaption><\/figure>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/td>\n<td style=\"padding-left:30px\"><\/td>\n<td class=\"ck-column ck-column-2\" width=\"65%\" style=\"background-size:cover;background-position:center;border-radius:0px;vertical-align:middle\">\n<div style=\"padding:0px 0px 0px 0px\">\n<h2 style=\"font-family:Charter, Georgia, Times New Roman, serif;font-size:32px;color:#000000;font-weight:500;line-height:1.25;margin-top:0;margin-bottom:0\" class=\"\">Thank you!<\/h2>\n<p style=\"font-family:Verdana, -apple-system, BlinkMacSystemFont, sans-serif;font-size:20px;color:#4d4d4d;font-weight:400;line-height:1.5;margin-top:8px;margin-bottom:8px\" class=\"\">Thank you for joining the Niblits community. If you have questions, suggestions or want to chat, hit reply.<\/p>\n<p style=\"font-family:Verdana, -apple-system, BlinkMacSystemFont, sans-serif;font-size:20px;color:#4d4d4d;font-weight:400;line-height:1.5;margin-top:8px;margin-bottom:8px\" class=\"\"><strong>\u200b<\/strong><a href=\"mailto:?subject=Check%20this%20out...&amp;body=I%20just%20joined%20a%20free%20daily%20newlsetter%20called%20Niblits.%20They%20send%20you%20one%20key%20idea%20from%20popular%20books%20to%20grow%20a%20little%20smarter%20every%20day.%0A%0AIt's%20a%20quick%203-minute%20read%20and%20I%20thought%20you%20might%20like%20it%20too.%0A%0AYou%20can%20check%20it%20out%20here%3A%20%20https%3A%2F%2Fniblits.com%0A%0A\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#FF630B\"><strong>Share Niblits with friends<\/strong><\/a><strong>.<\/strong> <\/p>\n<p style=\"font-family:Verdana, -apple-system, BlinkMacSystemFont, sans-serif;font-size:20px;color:#4d4d4d;font-weight:400;line-height:1.5;text-align:left;margin-top:8px;margin-bottom:8px\" class=\"\">If you&#8217;d like to get access to more books and ideas, <a href=\"https:\/\/join.niblits.com\/products\/tips-are-welcome\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#FF630B\">tap here to see how you can help me<strong> <\/strong>grow Niblits faster<\/a>!<\/p>\n<\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"ck-section\" style=\"margin:0px auto 40px auto\">\n<table cellpadding=\"0\" cellspacing=\"0\" style=\"width:100%;margin:0 auto;max-width:800px\">\n<tbody>\n<tr>\n<td width=\"800\" style=\"background-color:#fff;border-radius:0px;border-top:solid 1px #F2F2F2\" bgcolor=\"#fff\">\n<div class=\"ck-inner-section ck-padding-left-mobile-friendly ck-padding-right-mobile-friendly\" style=\"padding:40px 40px 40px 40px\">\n<div style=\"margin-left:auto;margin-right:auto\">\n<p style=\"font-family:-apple-system, BlinkMacSystemFont, sans-serif;font-size:15px;color:#656565;font-weight:400;line-height:1.5;text-align:center\" class=\"\"><span style=\"font-size:12\"> <\/span><a href=\"https:\/\/preview.convertkit-mail2.com\/preferences\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#808080\"><span style=\"font-size:12\">Update your Niblits newsletter options<\/span><\/a><span style=\"font-size:12\"> | <\/span><a href=\"https:\/\/preview.convertkit-mail2.com\/unsubscribe\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#808080\"><span style=\"font-size:12\">Unsubscribe<br \/>\u200b<\/span><\/a><span style=\"font-size:12\">113 Cherry St #92768, Seattle, WA 98104-2205<\/span><\/p>\n<\/div>\n<\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Beware of These 3 False Positives Hi Reader, \ud83d\udca1 Today&#8217;s Niblit: &#8220;The Mom Test&#8221; exposes the three most dangerous types of misleading feedback that fool entrepreneurs into building the wrong products: Empty compliments Fluffy generalizations Misdirecting feature requests Learning to spot and navigate these traps can save your startup from a costly journey in the wrong direction. \ud83d\udd11 Key Insight: Bad data comes in three deceptive flavors that seem helpful but aren&#8217;t. Compliments cost nothing to&#8230;<\/p>\n","protected":false},"author":1,"featured_media":642,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_convertkit_action_broadcast_export":false,"footnotes":""},"categories":[1],"tags":[],"niblit":[],"class_list":["post-640","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"_links":{"self":[{"href":"https:\/\/niblits.com\/blog\/wp-json\/wp\/v2\/posts\/640","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/niblits.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/niblits.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/niblits.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/niblits.com\/blog\/wp-json\/wp\/v2\/comments?post=640"}],"version-history":[{"count":1,"href":"https:\/\/niblits.com\/blog\/wp-json\/wp\/v2\/posts\/640\/revisions"}],"predecessor-version":[{"id":641,"href":"https:\/\/niblits.com\/blog\/wp-json\/wp\/v2\/posts\/640\/revisions\/641"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/niblits.com\/blog\/wp-json\/wp\/v2\/media\/642"}],"wp:attachment":[{"href":"https:\/\/niblits.com\/blog\/wp-json\/wp\/v2\/media?parent=640"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/niblits.com\/blog\/wp-json\/wp\/v2\/categories?post=640"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/niblits.com\/blog\/wp-json\/wp\/v2\/tags?post=640"},{"taxonomy":"niblit","embeddable":true,"href":"https:\/\/niblits.com\/blog\/wp-json\/wp\/v2\/niblit?post=640"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}